Frequently Asked Questions

Product Information & Features

What is Hygraph and what is its primary purpose?

Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. Its primary purpose is to eliminate traditional content management pain points and provide flexibility, scalability, and efficiency for modern workflows. Hygraph enables operational efficiency by streamlining workflows, reducing developer dependency, and supporting content federation for consistent delivery across channels and regions. Learn more.

What are the key features and capabilities of Hygraph?

Hygraph offers a range of advanced features, including:

These features enable teams to move from idea to outcome quickly, with control and governance. See all features.

How does Hygraph support content velocity and control?

Hygraph enables content velocity by providing tools for rapid ideation, creation, and delivery. Features like AI Assist, MCP Server, and AI Agents automate and optimize workflows, while taxonomies and content variants allow for structured, scalable content management. Governance is maintained through roles, permissions, audit logs, and schema as code, ensuring speed does not compromise safety or brand integrity. Read more.

Does Hygraph support AI-powered content management?

Yes, Hygraph integrates AI-powered features such as AI Assist for editorial work, AI Agents for workflow automation, and the MCP Server for hosting custom AI automations. These tools help teams structure, enrich, localize, and personalize content efficiently while maintaining governance and control. Learn about AI Assist.

How does Hygraph handle personalization and localization?

Hygraph enables personalization through audience segments and content variants, allowing teams to tailor experiences for different user groups without duplicating content. Localization is streamlined with AI Agents that automate translation workflows, supporting multi-market launches and rapid content adaptation. See examples.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a range of pricing options:

For full details, visit the Hygraph Pricing Page.

What features are included in the Growth Plan?

The Growth Plan includes 1,000 content entries, 3 locales, and access to core Hygraph features. Additional entries and locales can be purchased as add-ons. For more information, see the Hygraph Pricing Page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure robust security and adherence to international standards. See security details.

What security features does Hygraph offer?

Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a transparent process for reporting security issues. Enterprise customers benefit from dedicated hosting, custom SLAs, and detailed compliance reporting. View security report.

Performance & Reliability

How does Hygraph ensure high performance and reliability?

Hygraph delivers exceptional performance through Smart Edge Cache for faster global content delivery, high-performance endpoints, and continuous improvements to its GraphQL API. Developers receive practical advice for optimizing API usage, ensuring reliability and speed for high-traffic and global audiences. Read more.

Ease of Use & Implementation

How easy is it to get started with Hygraph?

Hygraph offers a free API Playground and a Free Forever Developer Account for immediate exploration. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. See documentation.

How long does it take to implement Hygraph?

Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. The structured onboarding process and training resources help teams get started quickly. See Top Villas case study.

What feedback have customers shared about Hygraph's ease of use?

Customers consistently praise Hygraph's intuitive editor UI and accessibility for non-technical users. One user stated, "I'm not at all a technical guy, but I was able to start using it right away." Hygraph was recognized for "Best Usability" in Summer 2023, and users appreciate features like custom app integration for content quality checks. Try Hygraph.

Support & Maintenance

What customer service and support options are available?

Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, and access to a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager and structured onboarding. Extensive documentation and training resources are available for all users. See support resources.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is a cloud-based platform, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported through 24/7 support, Intercom chat, and extensive documentation. Enterprise customers benefit from a dedicated Customer Success Manager. Learn more.

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It is especially suited for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver global digital experiences. See case studies.

What business impact can customers expect from using Hygraph?

Customers can expect improved speed-to-market, enhanced customer engagement, increased revenue, cost efficiency, and scalability. For example, Komax achieved a 3X faster time-to-market, Samsung saw a 15% increase in customer engagement, and Stobag increased online revenue share from 15% to 70%. Explore more success stories.

Can you share specific case studies or success stories?

Yes, Hygraph has helped:

See all stories at Hygraph Case Studies.

What industries are represented in Hygraph's case studies?

Industries include ecommerce (Si Vale, Burrow), automotive (Vertu Motors), staffing, food and beverage (Dr. Oetker), technology (Samsung), manufacturing (Komax), transportation (Voi), and chemistry/science (German Chemist Society). See all industries.

Pain Points & Solutions

What core problems does Hygraph solve?

Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration and cache problems, improving localization and asset management). These solutions help businesses deliver better digital experiences. See customer stories.

What pain points do Hygraph customers commonly express?

Customers often face operational bottlenecks due to developer dependency, challenges in modernizing legacy systems, high maintenance costs, slow speed-to-market, integration difficulties, and localization issues. Hygraph solves these with a user-friendly interface, GraphQL-native architecture, content federation, and Smart Edge Cache. Read more.

Are there case studies that show how Hygraph solves specific pain points?

Yes. For operational pains, HolidayCheck reduced developer bottlenecks, and Dr. Oetker achieved global consistency. For financial pains, Komax launched faster with lower costs, and Samsung scaled globally while reducing maintenance overhead. Technical pains are addressed in multiple case studies.

Competition & Comparison

Why should a customer choose Hygraph over alternatives?

Hygraph stands out for its GraphQL-native architecture, advanced AI-powered features, content federation, Smart Edge Cache, and robust security/compliance. It offers lower total cost of ownership, faster speed-to-market, and proven results for global enterprises. Customers like Samsung, Komax, and Dr. Oetker have achieved measurable business outcomes. See comparisons.

Introducing Click to Edit

Content Velocity: How Hygraph’s new features power speed and control

See the new features we announced during the Velocity at Scale keynote, including AI Assist, Hygraph MCP, AI Agents, taxonomy, and content variants.
Michael Lukaszczyk
Mario Lenz

Written by Michael & Mario 

Nov 04, 2025
Content Velocity: How Hygraph’s new features power speed and control

The way content is created and delivered has been forever transformed by AI. Yet the real question isn’t just how to create content faster, but how to do so while driving real results.

That’s the challenge shaping the future of content management, and the one we’re solving at Hygraph. Our belief is simple: velocity matters most. It’s not about producing more, but about moving with precision, control, and measurable impact.

This vision took center stage at our recent Velocity at Scale keynote, where we unveiled a new era of content management: one where speed, governance, and intelligence converge to help teams deliver meaningful digital experiences faster than ever.

We connected with customers like Ancestry and Vertu Motors, partners such as Intelliact and Datrycs, and introduced new capabilities, including AI Assist, Hygraph MCP, AI Agents, taxonomy, and content variants, all designed to reimagine how teams scale content operations.

Here’s what we learned, launched, and envisioned together.

#What is content velocity?

Content velocity is the speed at which teams can ideate, create, and deliver content that drives business outcomes.

But content velocity goes beyond producing content faster. It is about reducing the gap between idea and impact: how efficiently organizations move from creation to delivery, and how consistently they do so at scale.

#Why does content velocity matter more than ever in 2025 and beyond?

Hygraph was built as a GraphQL-native tool to help developers move faster by connecting content from anywhere to anywhere through a single API. But velocity for developers alone isn’t enough. Marketers and content teams need it too, and the business needs it most of all.

Today, AI is reshaping how we create, structure, and distribute content. The ability to move at speed has become existential. With AI-assisted tools accelerating every stage of production, brands must now go from idea to outcome in days, not months.

The speed of execution becomes everything. How quickly you can go from idea to outcome massively depends on the toolchain and processes you have in place.
Michael Lukaszczyk
Michael LukaszczykCEO & Co-Founder at Hygraph
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Yet many teams find themselves held back by outdated systems and fragmented workflows. Legacy CMS architectures were built for publishing, not for the continuous iteration, personalization, and omnichannel delivery demanded by the AI era. The real obstacle isn’t a lack of ideas, it’s the disconnect between teams and tools. When silos slow collaboration, speed-to-market suffers.

That’s why Hygraph’s vision of velocity at scale emphasizes structured agility: using intelligent automation to accelerate impact while maintaining the governance and precision needed to protect brand integrity.

We call this Content Engineering: the practice of automating and orchestrating complex content lifecycles without losing human oversight. It transforms content management from a linear process into a dynamic system that turns ideas into outcomes with measurable precision.

At Vertu Motors, we run exceptionally lean as a development team. We have to find ways to achieve as much with far fewer resources. That means building efficient, sometimes complex systems, and working with the best people. So velocity is constantly on our minds.
Tom Kirton
Tom KirtonHead of Development at Vertu Motors
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#Introducing new Hygraph capabilities

We’ve recently launched a series of new capabilities that bring our vision to life. Here’s a sneak peek.

  • AI Assist – Supercharge editorial work with AI that helps structure, enrich, and localize content instantly.
  • Agents – Deploy intelligent automations that proactively optimize workflows, from SEO to content updates.
  • MCP Server – Host custom AI-powered automations directly within Hygraph workflows, combining the flexibility of open AI models with enterprise-level governance and control.
  • Variants – Create multiple versions of content within a single entry, eliminating duplication and enabling rapid experimentation.
  • Taxonomies – Classify and organize content with hierarchical tags that bring order and consistency at scale.

Together, these innovations define Hygraph’s evolution into an Agentic Content Platform, one that gives teams the tools to drive impact faster while keeping control firmly in their hands.

#Velocity in action: Hygraph’s agentic Content Platform

During the keynote, Dr. Mario Lenz, Hygraph’s Chief Product & Technology Officer, showcased what velocity at scale looks like in action.

Scenario

A global bike brand, Hybike, is launching its first electric mountain bike (e-MTB) line. The marketing team needs to go live globally: on time, localized, compliant, and tailored to different audiences, without slowing engineering down.

The team

  • Maya — Marketing lead, responsible for content, landing pages, and audience targeting.
  • Carlos — Developer, responsible for performance, reliability, and channel expansion.
  • Akiko — Localization lead, responsible for multi-market translations and coordination with legal.

The Old Way

Before Hygraph, content lived in silos: copy sat in documents, specs in spreadsheets, and legal updates in endless email threads. Localizing across markets or managing last-minute changes often turned launches into a chaotic scramble. Each new channel meant starting over. Velocity was impossible.

Product Keynote Slides 2025 (2).png

The new baseline

Now, Hybike runs on Hygraph with a clear content architecture and PIM federation. Product data—battery range, pricing, and components—stays where it belongs, but is instantly accessible through the CMS. This structure gives the team a single source of truth and a foundation for moving fast without breaking things.

Product Keynote Slides 2025 (3).png

1. Product data arrives → instantly usable in CMS

When engineering publishes the new e-MTB to the PIM, Maya opens Hygraph, connects through the PIM connector, and pulls in the Velocity X1 product with a single click. Every field, from specs to pricing, links back to its origin. No duplication, no drift.

The product truth lives in Hygraph, ready for the marketing layer to build on.

2. Enrich with marketing value (AI Assist)

Numbers don’t sell; stories do. Seeing “250 km range,” Maya opens AI Assist to turn that into an on-brand benefit statement. Within seconds, she gets a concise tagline that captures the product's spirit, reviews it, and adds supporting copy—all within a single structured entry.

As a result, compelling messaging is generated where the data lives.

3. Classify once, reuse everywhere (Taxonomy)

Maya tags the Velocity X1 under the Velocity series and relevant product categories. That single classification instantly powers filtered views for editors, navigation menus for users, and automated product groupings on the site.

Taxonomy gives structure that serves both people and systems.

4. Build and refine the landing page (Content Finder, Live Preview, Click-to-Edit)

Using Content Finder, Maya opens the Velocity X1 landing page with Live Preview side-by-side. She edits the “Hungry for Adventure” section directly, adds a new CTA, and sees changes reflected in real time.

For the first time, structured content editing feels visual: fast iterations without sacrificing governance.

5. Personalize by audience (Segments + Variants)

To make the launch relevant for every visitor, Maya defines two audience segments: Commuters and Seniors. Each gets its own variant—city imagery and eco-friendly messaging for commuters, comfort and safety for seniors. She switches between preview views to verify how each audience will experience the page.

One source, many experiences—personalization without duplication.

6. Localize at scale (Workflows + AI Agents)

Global go-live no longer means sleepless nights. Maya adds an Agent step—nicknamed “Tim the Translator”—to the translation workflow. When she sends the page through it, Hygraph automatically generates German and French versions, translating not only the main content but also nested components like hero banners and feature blocks.

Akiko reviews and approves. Automation does the heavy lifting, and humans keep the quality.

7. Extend to a new channel (Mobile app)

After launch, the team wants to introduce a mobile app for loyalty and performance tracking. Instead of rebuilding, Carlos extends the existing schema to include ride history and battery data, reuses the GraphQL queries, and federates third-party data such as charging stations and pricing into the same graph.

A new channel is added without breaking the old one—actual velocity in action.

Product Keynote Slides 2025 (4).png Product Keynote Slides 2025 (5).png

8. Ship safely (Environments, Schema as Code, Governance)

To protect production, Carlos works in isolated environments: development, staging, and production, promoting schema updates through Schema as Code. Roles and permissions define who can edit what, while audit logs track every change.

Product Keynote Slides 2025 (6).png

Speed is no longer risky; it’s designed safely into the workflow.

9. Open, governed AI (MCP standard)

Hygraph’s adoption of the MCP standard lets teams connect to any AI model—OpenAI, Anthropic, Gemini, Azure, or their own—through one governance layer. Whether marketers use AI Assist in Studio or developers integrate Agents in VS Code, the same permissions, workflows, and brand rules apply.

It’s flexible AI without losing control or context.

Product Keynote Slides 2025 (7).png

Launch day and beyond

The Hybike launch goes live on time, in multiple languages, and tailored to every audience. The mobile app follows seamlessly, using the same data model. Across teams, structure and oversight keep speed from turning into chaos.

What this means

Velocity isn’t about producing more; it’s about making content better, faster, and safer.

With Hygraph, Content Engineering becomes the framework that enables automation, collaboration, and control at scale. AI Assist and the MCP standard push the limits of speed, but governance ensures every result stays on brand.

This is what velocity at scale looks like in practice.

Working with Hygraph to design our content strategy, which then feeds into our engineering efforts, has been really helpful. It actually helps us stay ahead of our engineering team. We have fewer content professionals than developers, so we have to be extremely efficient, iterate quickly, review fast, and make changes on the go.
Bob Hart
Bob HartDirector of Product Management at Ancestry
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#What’s next: Your front row to velocity

If you missed the live event, don’t worry — you can watch the keynote on demand to see velocity in action.

Ready to experience what’s next for content management?

Explore the new Hygraph features showcased in the demo and sign up or reach out to our team to see how Hygraph can help your organization drive impact from content — faster.

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