Frequently Asked Questions

Awards & Recognition

What awards and recognitions has Hygraph received in the G2 Winter 2025 Reports?

In the G2 Winter 2025 Reports, Hygraph was awarded 65 badges and appeared in 97 reports, marking a 132% increase in badges compared to Winter 2024 (28 badges) and a 56% increase in report appearances. Hygraph ranked 1st in the Enterprise Usability Index, 1st in the Implementation Index for Headless CMS, and 1st in User Satisfaction out of 93 headless CMSs. These recognitions highlight Hygraph's leadership in usability, implementation, and customer satisfaction across enterprise, mid-market, and small business segments. [Source]

How does Hygraph rank among Headless CMS platforms according to G2?

According to the G2 Winter 2025 Reports, Hygraph is ranked 3rd in the Headless CMS grid overall and 1st in several key indices, including Enterprise Usability, Implementation, and User Satisfaction. Hygraph also secured multiple #1 spots in small business usability, results, and relationship indices, and is recognized as a top performer in the mid-market and enterprise sectors. [Source]

Features & Capabilities

What features does Hygraph offer to its users?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. Recent feature launches include the Recently Viewed Menu, Quick Filters, and Grid View for Assets, all designed to enhance user experience. Hygraph also provides robust integrations with platforms like Netlify, Vercel, Shopify, AWS S3, and more. For a full list of features, visit the Hygraph Features page.

Does Hygraph provide an API for content management?

Yes, Hygraph provides a powerful GraphQL API that allows users to fetch and manage content efficiently. Detailed API documentation is available at the Hygraph API Reference.

What integrations are available with Hygraph?

Hygraph supports a wide range of integrations, including hosting and deployment (Netlify, Vercel), eCommerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization (Ninetailed), AI (AltText.ai), and more. For the full list, visit the Hygraph Integrations page.

Usability & User Experience

How does Hygraph perform in terms of usability and user experience?

Hygraph is ranked 1st in the Enterprise Usability Index and 1st in User Satisfaction for Headless CMS in the G2 Winter 2025 Reports. Customers praise its intuitive interface, ease of setup, and logical user experience, making it accessible for both technical and non-technical users. [Source]

What feedback have customers shared about Hygraph's usability?

Customers have described Hygraph as "super easy to set up and use," with an interface that is logical and user-friendly. Even non-technical users can start using it right away. Testimonials highlight the schema builder and the ability to manage content without developer intervention as key benefits. [Source]

Enterprise & Business Impact

How is Hygraph recognized in the enterprise sector?

Hygraph is recognized across 9 enterprise reports in G2 Winter 2025, up from 7 in the previous season, and has nearly doubled its enterprise badges (from 4 to 7). Hygraph is trusted by major organizations such as Samsung, Paramount, Lego, and Dr. Oetker. It ranked 1st in the Enterprise Usability Index and 3rd in the Enterprise Results Index for Headless CMS. [Source]

What business impact can customers expect from using Hygraph?

Customers can expect significant business impacts such as time savings, faster speed-to-market, improved customer experience, and operational efficiency. For example, Komax achieved a 3X faster time to market, and Autoweb saw a 20% increase in website monetization after implementing Hygraph. [Source]

Customer Success & Case Studies

Can you share specific customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More case studies are available on the Hygraph Case Studies page.

Which industries are represented in Hygraph's customer base?

Hygraph serves a wide range of industries, including food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. [Source]

Who are some of Hygraph's notable customers?

Notable customers include Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. [Source]

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For detailed pricing information, visit the Hygraph Pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. Hygraph also offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. More details are available on the Hygraph Security Features page.

Support & Implementation

What support and training does Hygraph provide to customers?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Training resources include onboarding sessions, webinars, and Customer Success Managers for personalized assistance. [Source]

How easy is it to implement Hygraph and get started?

Hygraph is designed for easy implementation, even for non-technical users. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Users can get started quickly by signing up for a free account and using resources like the Hygraph Documentation and onboarding guides. [Source]

Technical Documentation & Resources

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation for Hygraph is available at Hygraph Documentation, covering everything needed to build and deploy projects.

Performance & Optimization

How does Hygraph optimize content delivery performance?

Hygraph emphasizes optimized content delivery performance, which directly impacts user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. More details are available at the Headless CMS Checklist.

Company Vision & Differentiation

What is Hygraph's vision and mission?

Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, modernizing tech stacks and delivering exceptional digital experiences at scale. [Source]

How does Hygraph differentiate itself from other CMS platforms?

Hygraph differentiates itself with its GraphQL-native architecture, content federation, scalability, and focus on usability. It addresses operational, financial, and technical pain points with tailored solutions, enabling faster speed-to-market, lower total cost of ownership, and control at scale. Hygraph is recognized for its ease of use, rapid implementation, and strong customer satisfaction. [Source]

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

G2 names Hygraph the best CMS for enterprise usability

Hygraph has been awarded 65 badges and appeared in 97 reports in the G2 Winter Report.
Jing Li

Written by Jing 

Jan 08, 2025
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We’ve had a big season at Hygraph, and the results from the G2 Winter 2025 reports are proof that keeps growing. We are excited to announce that we’ve been awarded 65 badges and appeared in 97 reports! These rankings and awards show how we’re solving problems and creating value for our customers of all sizes.

#Overall achievement

The G2 Winter Reports show just how far we’ve come. Compared to last year, we’ve grown by 132% in badges, going from 28 in Winter 2024 to 65 in Winter 2025. We’re also featured in 56% more reports, making it 97 reports in total, proving we’re making an impact across the board. In the Headless CMS grid, we are ranked 3rd.

We keep getting good reviews for our work in the enterprise sector, and now it’s reflected with G2 awards. This recognition is a testament to Hygrah's ability to serve enterprise customers. At the same time, we’re still leading the way for small businesses, gaining multiple #1 spots, and we continue to grow strongly in the mid-market sector.

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#Providing excellent user experiences

The most notable facts are that we are the 1st in Enterprise Usability Index, 1st in Implementation Index for Headless CMS, and the 1st in User Satisfaction out of 93 headless CMSs.

Earning these 3 recognitions means that we are delivering a complete, balanced experience from start to finish. Companies no longer settle for powerful but difficult-to-use tools or flexible but difficult-to-implement platforms, and Hygraph is setting a new benchmark for what's possible when it comes to balancing all these aspects.

Highlights include:

  • 1st in Implementation Index for Headless CMS | Winter 2025
  • 1st in Enterprise Usability Index for Headless CMS | Winter 2025
  • 1st in user satisfaction across all Headless CMSes
  • 1st in Small-Business Usability Index for Headless CMS | Winter 2025
  • 1st in Small-Business Results Index for Headless CMS | Winter 2025
  • 1st in Small-Business Relationship Index for Headless CMS | Winter 2025
  • 1st in Small-Business Implementation Index for Headless CMS | Winter 2025
  • 2nd in Mid-Market Implementation Index for Headless CMS | Winter 2025
Hygraph has given us the flexibility we needed. We now have full control over content, design, and integrations, which helps our editors make updates without the intervention of the developer or agency. It’s allowed us to work faster, with granular roles and permissions to prevent mistakes that can be costly to fix.
AM
Aldona MartynenkaProduct Manager at Voi
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#Growing in the enterprise sector

We are recognized across 9 reports in the Enterprise sector, 2 more than in Fall. We have almost doubled our enterprise badges as well (from 4 to 7), showing that we grew in this sector. These awards show that Hygraph isn’t just another tool; it’s becoming a trusted partner for some of the world’s biggest organizations like Samsung, Paramount, Lego, Dr. Oetker, etc.

We gained 1st spot in the Enterprise Usability Index report, meaning we have the best usability, are the easiest to admin, and are also easiest to use in the Enterprise Headless CMS area.

Enterprise reports highlights

  • 1st for Enterprise Usability Index for Headless CMS | Winter 2025
  • 3rd for Enterprise Results Index for Headless CMS | Winter 2025

Mid-market reports highlights:

  • 3rd for Mid-Market Results Index for Headless CMS
  • 2nd for Mid-Market Relationship Index for Headless CMS
  • 2nd for Mid-Market Implementation Index for Headless CMS
  • 5th in the Enterprise Grid® Report for Headless CMS | Winter 2025

Small business reports highlights:

  • 1st in Small-Business Implementation Index for Headless CMS | Winter 2025
  • 1st in Small-Business Usability Index for Headless CMS | Winter 2025
  • 1st in Small-Business Results Index for Headless CMS | Winter 2025
  • 1st in Small-Business Relationship Index for Headless CMS | Winter 2025
  • 1st in Small-Business Implementation Index for Digital Experience Platforms (DXP) | Winter 2025
  • 1st in Small-Business Implementation Index for Headless CMS | Winter 2025
  • 2nd in Small-Business Grid® Report for Headless CMS | Winter 2025
The best thing I like about Hygraph is that it is very easy to work with. The interface is intuitive as far as I and my team are concerned and because of this, uploading and managing content remains easy even for non-technical personnel of an organisation. One of the most useful is the schema builder where people can easily sort their product catalogs and technical specs which is exactly what we need for Numenda.
VS
Vijaykumar S.Verified enterprise user on G2
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#Wrapping up

We’ve achieved many milestones in this season and we are delighted to see that our work has been awarded. Hygraph puts users at the heart of everything we do. Lately, we’ve launched a series of new features that aims to further improve user experience, for example, Recently Viewed Menu, Quick Filters, Grid View for Assets, and many more to come.

We strive to deliver the best user experience and would like to know your experience with Hygraph. Let us know your thoughts by leaving a review on G2 or sending us a direct message.

Blog Author

Jing Li

Jing Li

Jing is the Senior Content Marketing Manager at Hygraph. Besides telling compelling stories, Jing enjoys dining out and catching occasional waves on the ocean.


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