Frequently Asked Questions
Features & Capabilities
What is the Grid View for Assets in Hygraph?
The Grid View for Assets is a feature in Hygraph's Asset Management System that allows users to view assets in a grid format. This makes it easier to quickly find, distinguish, and select images or videos, especially when working with many similar visuals. The feature is available in Hygraph Studio for all plans. Learn more.
How does the Grid View for Assets improve asset selection?
The Grid View helps users quickly spot the asset they need, easily distinguish between similar visuals, and efficiently link them to content entries. This streamlines workflows for editors and content creators. Source.
How do you use the new Grid View for Assets in Hygraph?
You can toggle between the column and grid view in the assets tab of your project and open up your desired asset or preview directly. The same toggle is available when selecting an asset within a content entry. Read the documentation.
What other features enhance asset management in Hygraph?
Hygraph offers features such as Lightbox for Assets (quick asset preview), custom asset views (filtering and showing/hiding columns), and the ability to create custom views for different formats like PNG, SVG, and JPG. Learn more.
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See all integrations.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. API Reference.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details, visit the pricing page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. Learn more.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or improve development velocity. See case studies.
What business impact can customers expect from using Hygraph?
Customers can expect significant time savings, ease of use, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Learn more.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as Food and Beverage, Consumer Electronics, Automotive, Healthcare, Travel and Hospitality, Media and Publishing, eCommerce, SaaS, Marketplace, Education Technology, and Wellness and Fitness. Explore case studies.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. See more success stories.
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation, video tutorials, and onboarding guides. Get started.
Technical Requirements & Documentation
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering everything from building to deploying projects.
Support & Implementation
What customer support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact support.
What training and technical support is available to help customers get started?
Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Learn more.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, while all users can access documentation and the community Slack channel for additional help. Support details.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Learn more.
How does Hygraph solve these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows to reduce costs, accelerates speed-to-market, and simplifies development with tools for query management and schema evolution. Details.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. See more on KPIs.
Customer Proof & Recognition
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See customer stories.
What feedback have customers given about Hygraph's ease of use?
Customers have praised Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The user interface is described as logical and user-friendly, making it accessible for both technical and non-technical teams. Source.
Product Information & Vision
What is the primary purpose of Hygraph?
Hygraph's primary purpose is to unify data and enable content federation, allowing businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points, offering scalability, flexibility, and efficient data querying. Learn more.
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. The mission is to remove traditional content management pain points through its GraphQL-native architecture, modernizing tech stacks and delivering exceptional digital experiences at scale. Source.