Frequently Asked Questions

Product Information

What is Hygraph?

Hygraph is a GraphQL-native headless content management system (CMS) designed to unify data and enable content federation. It empowers businesses to create impactful digital experiences by providing a flexible, scalable, and modern platform for managing and delivering content across channels. Learn more on the About Us page.

What is the primary purpose of Hygraph?

The primary purpose of Hygraph is to unify data and enable content federation, allowing businesses to efficiently manage and deliver content at scale. Its GraphQL-native architecture removes traditional CMS pain points, offering scalability, flexibility, and efficient data querying. Source

How does Hygraph deliver content to users?

Hygraph delivers content through a powerful GraphQL API, optimized for rapid content distribution and responsiveness. This ensures fast content delivery, improved user experience, and better search engine rankings. For more details, visit this page.

Features & Capabilities

What features does Hygraph offer?

Hygraph offers a wide range of features, including:

For a full list, visit the Hygraph Features page.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

What integrations does Hygraph support?

Hygraph supports a wide range of integrations, including:

For more details, visit the Hygraph Integrations page.

What technical documentation is available for Hygraph?

Hygraph offers comprehensive technical documentation covering all aspects of building and deploying projects. Access it at the Hygraph Documentation page.

How does Hygraph ensure high performance for content delivery?

Hygraph emphasizes optimized content delivery performance through rapid content distribution, advanced caching, and a global CDN. These features reduce bounce rates, increase conversions, and improve user experience and search engine rankings. For more details, visit this page.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph Pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit the Hygraph Security Features page.

How does Hygraph protect sensitive data?

Hygraph protects sensitive data with features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. These measures help meet regulatory standards and ensure data security. More information is available on the Hygraph Security Features page.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands looking to scale, improve development velocity, or re-platform from traditional solutions. Source

What industries use Hygraph?

Hygraph is used across a wide range of industries, including food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See more in the Hygraph Case Studies.

What business impact can customers expect from using Hygraph?

Customers can expect significant business impacts, such as time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source

Can you share specific case studies or customer success stories?

Yes, Hygraph has several notable success stories:

Explore more at the Hygraph Product Page and Case Studies.

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months. Learn more at the Hygraph Documentation and Top Villas Case Study.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive and user-friendly interface, noting that it is 'super easy to set up and use' and accessible for both technical and non-technical users. Source

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational, financial, and technical pain points, including:

For more, visit the Hygraph Product Page.

How does Hygraph solve pain points for different user personas?

Hygraph tailors solutions for each persona:

For more, visit the Hygraph Product Page.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include:

For more, see the Hygraph blog on CMS KPIs.

Support & Implementation

What customer support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. For more, visit the Hygraph Contact Page.

What training and onboarding resources are available?

Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. For more, visit the Hygraph Contact Page.

How long does it take to implement Hygraph?

Implementation is fast and straightforward. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Resources like documentation and onboarding guides help users get started quickly. Source

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel. Source

Customer Proof & Recognition

Who are some of Hygraph's customers?

Hygraph is trusted by leading brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at the Hygraph Case Studies page.

How many teams use Hygraph?

Over 50,000 teams around the world use Hygraph to create, enrich, and deliver content programmatically. Source

Competition & Differentiation

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, and scalability. It enables businesses to create impactful digital experiences, reduce costs, and improve efficiency. Unlike traditional CMS platforms, Hygraph empowers non-technical users, modernizes legacy systems, and supports global scalability. For more, visit the Hygraph Product Page.

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Seeing the Future of Hygraph 2020

It has been another exciting year for us at Hygraph. Across product, company, and industry at large we’ve seen remarkable growth. 2020 promises to be even bigger, especially for our product.
Michael Lukaszczyk

Written by Michael 

Dec 19, 2019
Future of Hygraph in 2020

It's been another exciting year for us at Hygraph. Across product, company, and industry at large we’ve seen remarkable growth. 2020 promises to be even bigger, especially for our product.

#TL;DR

  • The industry for Headless CMSs and GraphQL have exploded over the last year.
  • We’re making major strides in creating industry-leading infrastructure improvements that produce bigger, faster, and stronger APIs.
  • As a company, we’ve doubled in size, realigned our priorities to match yours, and are extremely excited for things to come.
  • We’re planning a major product release with tons of new features, under-the-hood improvements, and a redesigned app.
  • We’ve had a busy 2019, it was worth taking a moment for us to be nostalgic, and now we’re powered up and ready for a busier 2020 by your side!

#Year Review

As an industry, we’ve seen exploding interest in both, headless CMSs, and in GraphQL. We’ve seen continued adoption of headless content management, serverless workflows and expanding platforms ready to consume that content.

As a product, we are now serving BILLIONS of requests to customers across the globe. We’ve continued to land new features and create industry-leading infrastructure improvements that produce bigger, faster, and stronger APIs. Our family of customers ranges from agile startups to progressive enterprise teams, and we now have strategic partnerships with agencies in 25 countries across every continent that isn’t covered in ice.

As a company, we’ve doubled in size, added a new office in Berlin, and added new talent in all departments. Better yet, we have a maturing company culture that is as excited about the product we are building today than it has ever been, and that’s for a very good reason.

#Product Evolution

After a long year of user research and deep re-working of our system architecture, API design, content delivery strategies, and nearly every other foundational component to our product, we’d like to announce the next evolution in headless content management.

We’ve been a developer favorite since the beginning, but now we are returning to the editorial experience.

Scheduled, Staged, Scoped, and Versioned Content

You will be able to set content to any number of stages, track the changes through version management and schedule when those changes get moved to the next stage. Now you can write securely, evolve your content, ensuring only your finest work goes where you want it to go. Additionally, you will be able to set permission controls on models and entries. Governance controls for production, drafts, and more, never looked so good.

Adding Order and Variety to Relationships

There have been two stalwarts of our most-requested features. The ability to define polymorphic relationships (Union Types), and sortable relations. Polymorphic relations allow you to create even more flexible graphs where the relationship can be any one of a set of entities. This allows you to create a relationship of Page Blocks to one or more of Gallery, Teaser, or Callout, for example, instead of creating an array of unused fields in your API. Sortable relationships let you provide an editorial override on the order they are returned from the server.

UI Extensions

You can create even more custom editorial flows with custom editing components, display widgets, and more. We provide the rapidly delivered data, you provide a meaningful context.

Blazing Fast APIs and UIs

We’ve already rolled out the improvements to our CDN and smart Cache algorithm, but landing in early 2020 is an architectural shift that reduces schema size by a factor up to 10x, improves processing speed up to 100x, and is optimized for highly-performant parallelization. In addition, they have revolutionized the speed in which schema modifications can occur.

These changes not only benefit your services but add even faster performance for our own web-app, where countless usability improvements and design updates have taken place. We’ve also expanded on the built-in API playground with even more tools optimized for power-users, as well as those just getting started.

Focusing the Vision

As the product has evolved and matured over the years, it was becoming clear that our brand messaging needed to convey the good things that await our users. We are a headless CMS that helps teams get their products to market faster. We help you model your data into graphs and query that in the most efficient way possible. We’re also a modern, battle-tested, data management platform that will scale with you. And so we got out the paintbrushes and post-it notes and tried to communicate that visually.

world map.png

Going forward, our mission is focused on enabling you to serve content to billions of devices. We will focus on forward-thinking teams that want to deliver future-proof experiences at a greater velocity, and with confidence. In order to do that, we needed to realign how we fit into your equation. You and your customers are our customers, we love being able to celebrate your wins and get excited about your products. But as any good team player should be, we are designing our system to be a part of the puzzle. We want to blend into the background of service architecture and be one of the critical nodes linking the pieces together, letting you provide the perfect solution for your customers. In short, Hygraph of the future needed to be even more flexible, reliable, capable, and intuitive. So, here’s what we came up with.

New Dash.png

We’ve spent months getting these into place, and can’t wait to invite you to try them first!

#Next Steps

All of the above mentioned are planned for very-early release in 2020. The foundational work has been done and we have loads of new features planned, including some that you haven’t seen in a CMS before – and we’re really excited about that.

Thanks for joining us on the journey this far, for all your feedback, and for building innovative and exciting products of all sizes with Hygraph. Next year will be even better!

And in case you missed what we've been up to this year, let's get a little nostalgic:

So, as 2020 approaches and the holiday season progresses, we're gearing up for some exciting changes in the coming year with a lot of planned activities.

If you're already planning next year's stack changes and are interested in knowing more about how Hygraph can help your teams and projects scale, let's talk!

Until then, Happy holidays and have a great start into the new decade.

Blog Author

Michael Lukaszczyk

Michael Lukaszczyk

Co-founder and CEO, Hygraph

Michael is the Co-founder and CEO at Hygraph. He's a SaaS builder with a product focus and 19 years of web development experience.

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