Frequently Asked Questions

Product Features & Capabilities

What are the key features Hygraph released in 2021?

In 2021, Hygraph shipped 23 core new features and numerous improvements. Notable releases include Remote Fields (API Extensions) for content federation, a granular permissions system for enterprise-grade access control, UI Extensions for custom app functionality, new server regions, integrations with Gatsby Cloud, Netlify, and Vercel, major Rich Text editor improvements, Webhook Signatures for enhanced security, One-Way References for cleaner schemas, locale-based permissions, Environment Diffing, and Scheduled Publishing. For a full list, see Hygraph's 2021 recap.

What is Content Federation and how does Hygraph support it?

Content Federation in Hygraph enables teams to unify data from multiple sources into a single API call, streamlining complex digital experience architectures. Remote Fields (API Extensions) allow data to be sourced from external services and combined with Hygraph content, providing a single entry point for content management. Learn more at Content Federation.

What integrations does Hygraph offer?

Hygraph integrates with Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit Hygraph Integrations.

Does Hygraph provide an API?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at Hygraph API Reference.

What technical documentation is available for Hygraph?

Hygraph provides comprehensive documentation covering setup, integrations, API usage, and advanced features. Access it at Hygraph Documentation.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details, visit the pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and regulatory compliance. Learn more at Hygraph Security Features.

How does Hygraph protect sensitive data?

Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to safeguard sensitive data and meet regulatory standards. More details are available at Hygraph Security Features.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale, improve development velocity, or re-platform from legacy solutions. Source: ICPVersion2_Hailey.pdf

What industries are represented in Hygraph's case studies?

Hygraph's case studies span food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See case studies for details.

Can you share specific customer success stories with Hygraph?

Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available here.

What business impact can customers expect from using Hygraph?

Customers can expect time-saving through streamlined workflows, ease of use, faster speed-to-market, and enhanced customer experience via scalable content delivery. These benefits help modernize tech stacks and improve operational efficiency. Source: ICPVersion2_Hailey.pdf

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (developer reliance, legacy tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). See product page for details.

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes outdated systems with GraphQL-native architecture, enables content federation for global teams, and streamlines workflows to reduce costs and speed up delivery. Technical solutions include simplified development, query management, schema evolution, and robust integration capabilities. More at product page.

What KPIs and metrics are associated with the pain points Hygraph solves?

KPIs include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. More details at CMS KPIs blog.

Do the pain points solved by Hygraph differ by persona?

Yes. Developers benefit from reduced boilerplate code and easier schema evolution; content creators and project managers gain independence from developers and a user-friendly interface; business stakeholders see lower costs, easier scaling, and faster speed-to-market. Solutions are tailored for each persona. More at product page.

Competition & Market Position

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and enterprise-grade permission systems. It enables impactful digital experiences, reduces costs, and improves efficiency, making it a preferred choice for modern businesses. For more, see product page.

Has Hygraph received any industry recognition or awards?

Yes. Hygraph was recognized as the “Most Preferred Jamstack Headless CMS” in Kentico’s State of Jamstack report and as a “Trusted DXP Vendor” by Forrester in their NowTech report. In 2023, Hygraph received accolades for Performer, Users Love Us, Best Usability, Best Relationship, and Best Estimated ROI for Small Business. Source: Hygraph vs WordPress.

Getting Started & Implementation

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding, even for non-technical users. Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation, tutorials, and onboarding guides. More at Hygraph Documentation.

What training and support does Hygraph provide?

Hygraph offers 24/7 support via chat, email, and phone, onboarding sessions for enterprise customers, training resources (video tutorials, documentation, webinars), and access to Customer Success Managers. More at Hygraph Contact Page.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, while all users have access to documentation and the community Slack channel. More at Hygraph Contact Page.

Customer Proof & Company Milestones

Who are some of Hygraph's customers?

Hygraph is trusted by Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See case studies for more.

What were Hygraph's key milestones in 2021?

Key milestones include raising a $10 million Series A (total funding $13.7 million), co-organizing GraphQL Conf. 2021 with over 6,000 attendees, joining the MACH Alliance, and being recognized as a Leader in Headless CMS by G2. Source: Hygraph 2021 Milestones.

How has Hygraph's team grown?

Hygraph grew from ~20 team members at the start of 2021 to over 50 by year-end, with a focus on Engineering and Product Teams. Source: Hygraph 2021 Recap.

Performance & Optimization

How does Hygraph optimize content delivery performance?

Hygraph ensures rapid content distribution and responsiveness, reducing bounce rates and increasing conversions. Optimized performance improves user experience, engagement, and search engine rankings. More at Headless CMS Checklist.

Ease of Use & User Experience

What feedback have customers given about Hygraph's ease of use?

Customers describe Hygraph as 'super easy to set up and use,' with a logical and user-friendly interface accessible to both technical and non-technical users. Source: Customer Feedback.

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Looking Back: Hygraph in 2021

2021's coming to an end, and we've had an incredible year! Here are our favorite highlights and moments we'd like to share with you.
Michael Lukaszczyk
Daniel Winter

Written by Michael & Daniel 

Dec 23, 2021
looking back - hygraph in 2021

As 2021 comes to an end, we wanted to continue the new tradition from last year and share some highlights and milestones that have made this year an incredible one for us at Hygraph.

Let's jump into it!

#Looking Back

2021 was definitely the most release-packed year we’ve had on record. With 23 core new features and countless other improvements shipped, here’s a summary of our favorite releases throughout the year.

Shipping All The Things

The first release of the year was the rollout of our Management SDK, and the most recent release included the much-requested Scheduled Publishing.

With consistent releases every month, here’s a rundown of the top 3 releases that were closest to our hearts.

Remote Fields

Hygraph Product Update, 2021 - Remote Fields

Remote Fields, or API Extensions, were the first piece of the puzzle that we like to call Content Federation - enabling teams to build optimized, data-rich applications, where teams can use existing services paired with new microservices to build user-friendly applications with a single content entry point. Teams will be able to load data from a single, manageable interface, sparing developers from having to create custom middleware.

A remote field is a custom resolver entry point for your schema and allows data to be sourced from an external third-party web service and accept field values from other Hygraph fields as arguments. Remote fields empower you to enrich their Hygraph projects with data from external services easily and programmatically.

To get a first-hand experience of API Extensions and Content Federation in practice, get in touch.

Granular Permissions

Hygraph Product Update, 2021 - Granular Permissions

In April, we launched a brand new permissions system – a complete rebuild from the ground up. This new approach enables teams to model their organizational structures and business logic and makes it possible to restrict visibility and access as required to a highly specific level. Teams are now able to create custom roles for internal and external users, and tokens, to give more control over who has access to what content and their ability to interact with that content.

This made us the first headless content platform to enable true enterprise-grade permission systems - down to content entries, locales, and conditions.

UI Extensions

Hygraph Product Update, 2021 - UI Extensions

The summer rolled along with our release of UI Extensions. UI Extensions give teams the ability to expand the functionality of the Hygraph Web app with custom self-hosted applications. Just some of the many use cases include creating your own Rich Text Editor, adding custom fields to search, and choosing products from a Shopify catalog, and much, much more.

And So Much More

We also took note of the other notable releases from the year compiled into a convenient list.

  • Rolled out new shared clusters in Canada (Montreal), United Kingdom (London), India (Mumbai), Australia (Sydney), and Brazil (São Paulo).
  • Released our first official integration – for Gatsby Cloud, closely followed by integrations for Netlify and Vercel.
  • Made major updates to gatsby-source-hygraph to align with the launch of Gatsby V3, and then again for Gatsby V4.
  • Released a new “How to Hygraph” playlist to get you up to speed with all the product functionality you need.
  • Published the new commerce starter, built using Hygraph, TailwindCSS, Next.js, and Stripe.
  • Shared the new marketing website starter, built using Hygraph, ChakraUI, and Next.js.
  • Made major improvements to our Rich Text editor, bringing in an HTML-to-AST converter, a React renderer, and allowing for Inline Embeds and Embeds for all models.
  • Launched a brand new Docs
  • Created the new Community and Showcase sections to highlight your work
  • Gained recognition as the “Most Preferred Jamstack Headless CMS” on Kentico’s “State of Jamstack” report, and as a “Trusted DXP Vendor” by Forrester in their NowTech report.
  • Updated Webhook security by introducing Webhook Signatures.
  • Introduced One-Way References for cleaner schemas.
  • Enabled locale-based Query and Mutation permissions.
  • Pushed out Environment Diffing for cleaner content operations across environments and projects.
  • Launched a much-anticipated Scheduled Publishing feature, allowing for scheduling individual items as well as clubbing together Releases.

… and even more 🤯

Catch up with all our Product Releases of the year.

#Key Milestones

We also shared several milestones as we grew as a company. It took some work, but here are the 5 moments we’re proudest of - showing the love and trust we’ve gained from you all!

Raising Series A

Hygraph Raises $10 Million To Unify The Content Layer

This summer we announced that we raised a $10 million Series A funding round. As we transition towards Content Federation, this was a great milestone for us towards validating our vision of unifying the content layer, as teams strive to build more complex applications with simpler implementations.

The round was led by OpenOcean, and previous investors Peak and Paua Ventures also participated, bringing our total funding to $13.7 million. Mango Capital’s Robin Vasan (investor in HashiCorp, Netlify, and others), Fauna founder and CTO, Evan Weaver, and Instana (acquired by IBM) founder and CEO Mirko Novakovic also joined this round.

GraphQL Conf. 2021

GraphQL Conf. 2021, Organized by Hygraph

One of our favorite moments of 2021 was GraphQL Conf.! After taking a year off in 2020, GraphQL Conf returned, with us co-organizing it with commercetools and bringing the conference in a new digital format with the same great content and passionate community. With over 6,000 attendees joining from across the world, we had some incredible talks on the topics of GraphQL in Production, GraphQL Security, GraphQL Federation, and GraphQL Testing, to name a few.

Thank you to honeypot and Prisma for trusting us with inheriting the conference and all that you have built in the last couple of years. We look forward to growing the GraphQL community even further.

Watch the recorded videos on our YouTube Channel.

GraphQL Conf. will be back in 2022!

Joining the MACH Alliance

Hygraph Joins the MACH Alliance to Federate the Content Layer

We recently announced that Hygraph joined the MACH Alliance.

As an API-first Headless CMS, the principles of the MACH Alliance had long been part of our product and business. We were, and are, fierce advocates for businesses defining their business models by adopting modular, best-of-breed microservices, rather than using inflexible monolithic suites.

Joining the Alliance was a no-brainer for us – as this approach represents the future of software, where companies are in charge of defining composable tech stacks that are perfectly aligned with scaling their business model, rather than adapting to inflexible monolithic suites that slow them down or have them compromise on their ambition.

Leaders in Headless Content Management

Hygraph Named a Headless CMS Leader on G2

One of the final milestones for us came at the end of the year, as we emerged as a “Leader” in the Headless CMS category on G2. We've additionally earned new recognition within the categories of DXP (Digital Experience Platform), CCMS (Component CMS), and Web CMS.

With several 5-star reviews across the board, we’re particularly proud to see our customers recognizing us as a leading Headless CMS for their use-cases, and are looking forward to delivering even more in 2022, ensuring to remain the Headless CMS of choice for many more.

To share your own opinions on Hygraph and help us reach others, write your review!

#Where We’re Headed

As we prepare for a little downtime over the holidays, we’re pumped for making 2022 bigger and better! There are tons of new ideas, features, and plans we’re itching to get started on. Here’s a small teaser of what 2022 looks like for us right now.

Focusing on Federation

Hygraph Content Federation

At this time last year, we announced our evolution from “Headless Content Management” to “Headless Content Federation”. We wanted to push the boundaries of a Headless CMS further and worked towards how we could empower developers to do more when maintaining less. Tackling and liberating vast amounts of complex siloed data is laborious, slowing down enterprises’ product development cycles, and limiting agile content distribution.

With Content Federation, companies can build complex applications while streamlining all their data from a single source of truth. Within a single call to Hygraph’s API, all these sources and content can be combined and served to a viewer within milliseconds to ensure a seamless digital experience.

The possibilities this unlocks for companies across several verticals as they look to build an “aggregation layer” for their digital experience architectures are endless – giving developers the ability to focus on building incredible products, rather than maintaining them.

Much of our focus as a product will be on improving our Federation offering, as we strive to enable cleaner, leaner stacks with high-performant GraphQL APIs.

What’s on the Roadmap?

We’re getting set to hit the ground running as soon as the new year starts with several new features and improvements planned for 2022. Here’s a sneak peek at what we’re going to be focusing on earlier on in the year:

A UI for API Extensions: Configuring remote fields is currently only possible via API using the Hygraph Management SDK. To make connecting to external services easier and more intuitive, we’re launching a new UI flow within the Schema Builder to seamlessly integrate with other REST and GraphQL APIs.

Improved GraphQL Support for Content Federation: GraphQL Federation and API Management is exciting territory for us within the realm of Content Management. We’ll be doubling down on improving GraphQL API support and introducing new features to streamline the data being queried from remote sources.

Modular Components: As the most voted-for feature request from the community, we’re thrilled to be shipping out Modular Components early in Q1. Modular Components allow you to create “components”, a new field type within Hygraph, that enable building rich layouts and structured content blocks with repeatable fields such as navigations, footers, sections, and more.

Modular Components will be available on all plans, and currently do not count towards content entry limits.

Integrations Marketplace: Another highly requested one from the community – we’re excited about rolling out a brand new integrations marketplace! While we’ve been building integrations, UI Extensions, recipes, and more, we want to make it easier for you to get started working with Hygraph in tandem with your favorite tools.

Collaboration and Advanced Workflows: Content Operations are so much more than just Content Management. To make it easier for larger teams to work together, we’re pushing out several workflow improvements and collaboration tools to create custom workflows that adapt to your specific needs.

We’re Growing!

We started 2021 with a team of ~20 individuals spread across the world, and are ending the year with a headcount of over 50! It’s been incredible seeing more passionate colleagues join the team to share their experience and knowledge, keeping us grounded and on the right path.

We welcomed several new faces across all our teams, with a particular focus on the Engineering and Product Teams.

As we continue to grow more, we’re hiring across all teams! We’re a fully remote company and are committed to building a world-class team across several regions, so keep an eye out for any positions that may be a suitable match for you, and get in touch with us!

Looking through this, calling this a packed year would be an understatement. We have a lot more to accomplish together in 2022, but for now, it’s time to recharge a bit and gain some holiday weight.

Until Next Year,

Michael and Daniel

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