Frequently Asked Questions
Product Updates & New Features
What new features were introduced in the March 2022 Product Update?
The March 2022 Product Update introduced several enhancements to Hygraph, including:
- Components: Launching March 29th, Components allow content creators to build reusable content blocks for faster and more flexible content modeling.
- Project Sharing: Users can now share their projects as templates with others via custom links, including schemas, content, webhooks, and assets. This feature also enables embedding share buttons in Markdown or HTML for easy access.
- Filter & Search Improvements: Updates to the Filter & Search feature make it easier to find content, including the ability to filter on fields with multiple values and a more intuitive interface.
- Sneak Peek at Upcoming Features: Hygraph is developing an App framework for easier customization and integration, an official marketplace for prebuilt integrations, and Remote Fields (in alpha) to connect external data sources to the Hygraph schema via GraphQL API.
For more details, see the March 2022 Product Update.
How do Components improve content modeling in Hygraph?
Components allow content creators to create reusable content blocks that can be used across different content models. This reduces complexity, speeds up content creation, and enables more customized content structures compared to fixed content models. Components are available to all Hygraph users starting March 29th, 2022. Learn more.
What is Project Sharing and how does it work?
Project Sharing is an extension of the Project Cloning feature. It enables users to share their Hygraph projects as templates with others via custom links. You can choose to share schemas, content, webhooks, assets, and more. Share buttons can be embedded in websites or repositories for easy access. Read the full release or see the documentation.
What improvements were made to Filter & Search in Hygraph?
The Filter & Search feature received a cosmetic update and expanded functionality, allowing users to filter on fields with multiple values and find content more efficiently. These updates make the platform more intuitive and user-friendly. Read more about Filters and Search.
What upcoming features are planned for Hygraph?
Hygraph is developing an App framework for easier customization and integration, an official marketplace for prebuilt integrations, and Remote Fields (currently in alpha) to connect external data sources to the Hygraph schema via GraphQL API. Stay updated by joining the Hygraph Community Slack.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For the most up-to-date details, visit the Hygraph pricing page.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph provides a GraphQL-native architecture, content federation, scalability, reusable Components, Project Sharing, advanced Filter & Search, and a wide range of integrations. These features enable faster speed-to-market, control at scale, and lower total cost of ownership. Learn more about Hygraph features.
What integrations does Hygraph support?
Hygraph supports integrations with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.
Does Hygraph provide an API?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. See the API Reference for more information.
How does Hygraph ensure performance and speed?
Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Fast content distribution reduces bounce rates and increases conversions. Learn more about performance.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. Security features include SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. See Hygraph Security Features.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies or re-platforming from traditional solutions. See case studies.
What business impact can customers expect from Hygraph?
Customers can expect time savings, streamlined workflows, faster speed-to-market, and improved customer experience through consistent and scalable content delivery. These benefits help modernize tech stacks and drive operational efficiency. Learn more.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Explore case studies.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. See more customer stories.
How quickly can I implement Hygraph and how easy is it to start?
Hygraph is designed for easy onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation and onboarding guides for a smooth start. See documentation.
What feedback have customers given about Hygraph's ease of use?
Customers describe Hygraph as 'super easy to set up and use,' with a logical and user-friendly interface that is accessible for both technical and non-technical teams. See more feedback.
Technical Requirements & Documentation
Where can I find Hygraph's technical documentation?
Comprehensive technical documentation is available at Hygraph Documentation, covering all aspects of building and deploying projects.
Support & Implementation
What support is available to Hygraph customers?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact Hygraph.
What training and onboarding resources does Hygraph provide?
Hygraph provides onboarding sessions for enterprise customers, 24/7 support, training resources such as video tutorials, documentation, webinars, and Customer Success Managers to guide users through adoption. Learn more.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access documentation and the community Slack channel for additional help. Contact support.
Product Information & Company Vision
What is Hygraph and what problems does it solve?
Hygraph is a headless CMS with a GraphQL-native architecture and content federation capabilities. It solves problems such as reducing reliance on developers for content updates, modernizing legacy tech stacks, addressing global team needs, and improving content creation experiences. It also lowers operational costs, accelerates speed-to-market, and supports scalability. Learn more.
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, modernizing the concept of a Headless CMS. Learn more about Hygraph.
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more customer stories.