Frequently Asked Questions
Features & Capabilities
What is Hygraph and what does it offer?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. It offers features such as Schema Builder, Custom Roles & Permissions, Remote Sources, Smart Edge Cache for performance, and robust security integrations. Hygraph supports content federation, localization, and asset management, making it suitable for global enterprises and modern workflows. Learn more.
Does Hygraph support Single Sign-On (SSO) integrations?
Yes, Hygraph supports Single Sign-On (SSO) integrations and is compatible with all industry-standard protocols, including OIDC (OpenID Connect), LDAP, and SAML. These integrations enable secure authentication and centralized user management for enterprise customers. Read more.
Are Apps and Webhooks configurations global or environment-specific in Hygraph?
Apps and Webhooks in Hygraph are environment-specific. Their configuration applies on a per-environment basis, which is important to consider if your project uses more than one environment. Learn more.
What is the Hygraph Marketplace and how can I access it?
The Hygraph Marketplace is a central hub where you can discover and install apps, integrations, and starters to extend the functionality of your Hygraph projects. You can browse all available apps and integrations on our Marketplace page and Marketplace Apps page.
Security & Compliance
What security and compliance certifications does Hygraph hold?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform for its users. More details.
What security features does Hygraph offer?
Hygraph provides SSO integrations, granular permissions, audit logs, encryption at rest and in transit, regular backups, and sandbox environments to ensure security and compliance. Enterprise customers benefit from dedicated hosting, custom SLAs, and transparent reporting. Learn more.
What SSO protocols is Hygraph compatible with?
Hygraph is compatible with all industry-standard SSO protocols, including OIDC (OpenID Connect), LDAP, and SAML. These protocols enable secure authentication and centralized user management for enterprise customers. Read more.
What does SOC2 compliance mean for Hygraph?
SOC2 compliance ensures that Hygraph meets high standards for IT and data security, including rigorous controls for confidentiality, integrity, and availability. This certification is especially important for enterprise customers with strict compliance requirements. Read more.
Use Cases & Benefits
Who is the target audience for Hygraph?
Hygraph is designed for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is ideal for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver digital experiences globally. Learn more.
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks), financial challenges (reducing costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance). These solutions help businesses streamline content management and deliver exceptional digital experiences. See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. Explore more customer stories.
Technical Requirements & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground and a free forever developer account for immediate exploration. For larger projects, you can request a demo. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and access to extensive documentation and training resources. See documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's structured onboarding and training resources help accelerate adoption. Read Top Villas case study.
What training and technical support is available for Hygraph customers?
Hygraph provides a structured onboarding process, webinars, live streams, how-to videos, extensive documentation, 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager. See documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security measures, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and a Customer Success Manager for enterprise clients. Learn more.
Product Performance
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through Smart Edge Cache for faster content delivery, high-performance endpoints, and optimized GraphQL API usage. These features are designed for reliability and speed, especially for high-traffic and global audiences. Read more.
Ease of Use & Customer Feedback
How do customers rate the ease of use of Hygraph?
Customers frequently praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023, and users appreciate features like custom app integration for content quality checks. Try Hygraph.
SSO Protocols & Integration Details
What are OIDC, LDAP, and SAML, and how do they integrate with Hygraph?
OIDC (OpenID Connect) is an open authentication protocol built on OAuth 2.0, enabling single sign-on for consumer applications. LDAP (Lightweight Directory Access Protocol) is a vendor-neutral protocol for accessing and maintaining directory data, supporting single sign-on across files and servers. SAML (Security Assertion Markup Language) is an XML-based standard for transferring identity data, enabling single sign-on across multiple applications. Hygraph Enterprise customers can integrate these protocols for secure authentication. Contact Sales or your Customer Success Manager for configuration details.
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When was this page last updated?
This page wast last updated on 12/12/2025 .