Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model and how is it determined?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For the most up-to-date details, visit the Hygraph pricing page.
Features & Capabilities
What features does Hygraph offer?
Hygraph provides a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. Key features include robust integrations, enterprise-grade security, and support for modern development workflows. Learn more at the Hygraph Features page.
What integrations are available with Hygraph?
Hygraph integrates with a wide range of platforms, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.
Does Hygraph provide an API?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. More details can be found in the Hygraph API Reference.
How does Hygraph optimize content delivery performance?
Hygraph is designed for optimized content delivery, ensuring rapid distribution and responsiveness. This improves user experience, engagement, and search engine rankings by reducing bounce rates and increasing conversions. For more information, see the Headless CMS Checklist.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure high levels of data protection and security. For more details, visit the Hygraph Security Features page.
How does Hygraph ensure data security and compliance?
Hygraph provides enterprise-grade security features, including SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. These measures help protect sensitive data and meet regulatory standards. More information is available on the Hygraph Security Features page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. (Source: ICPVersion2_Hailey.pdf)
What business impact can customers expect from using Hygraph?
Customers can expect significant time savings, faster speed-to-market, improved operational efficiency, and enhanced customer experience through consistent and scalable content delivery. (Source: ICPVersion2_Hailey.pdf)
What problems does Hygraph solve?
Hygraph addresses operational pains (e.g., reliance on developers for content updates, outdated tech stacks, conflicting global team needs), financial pains (e.g., high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (e.g., boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). For more, see the Hygraph product page.
What are some real-world success stories of customers using Hygraph?
Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more customer stories.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See more at the Hygraph Case Studies page.
Support & Implementation
What customer support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more, visit the Hygraph Contact Page.
How easy is it to get started with Hygraph?
Hygraph is designed for ease of use, with customers reporting that even non-technical users can start right away. You can sign up for a free account and access onboarding guides, documentation, and video tutorials. For example, Top Villas launched a new project in just 2 months. Learn more at the Hygraph Documentation.
What training and technical support is available for new users?
Hygraph offers onboarding sessions for enterprise customers, 24/7 support, video tutorials, documentation, webinars, and Customer Success Managers to guide users through adoption. More details are available on the Hygraph Contact Page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, while all users can access detailed documentation and the community Slack channel for additional support. (Source: Hygraph Contact)
Product Information
What is the primary purpose of Hygraph?
Hygraph's primary purpose is to unify data and enable content federation, empowering businesses to create impactful digital experiences. It leverages a GraphQL-native architecture to remove traditional content management pain points, offering scalability, flexibility, and efficient data querying. (Source: About Us)
What documentation is available for Hygraph?
Hygraph offers comprehensive technical documentation covering all aspects of building and deploying projects. Access it at the Hygraph Documentation page.
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more, visit the Hygraph Case Studies page.
Competition & Comparison
Why choose Hygraph over other headless CMS solutions?
Hygraph stands out with its GraphQL-native architecture, content federation, and scalability. It enables businesses to create impactful digital experiences while reducing costs and improving efficiency. For more, see the Hygraph product page.