Frequently Asked Questions

Product Information

What is Hygraph?

Hygraph is an enterprise-grade federated content platform that enables ambitious digital products at scale. It features a versatile GraphQL content API and a novel approach to external data sourcing, allowing use cases beyond existing market solutions. Hygraph can be extended as a database optimized for structured content and provides content creators with tools to build robust content pipelines. Learn more.

What is the primary purpose of Hygraph?

Hygraph's primary purpose is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points, offering scalability, flexibility, and efficient data querying. Source.

Features & Capabilities

What are the key features and capabilities of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and a highly optimized database for structured content. It supports rapid content delivery, integration with external data sources, and provides tools for both technical and non-technical users. For a full list of features, visit Hygraph Features.

Does Hygraph offer integrations with other platforms?

Yes, Hygraph provides a wide range of integrations, including hosting and deployment (Netlify, Vercel), eCommerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization and AB testing (Ninetailed), artificial intelligence (AltText.ai), and more. For details, visit Hygraph Integrations.

How does the Hygraph and Smartling integration work?

The integration allows customers to sync and submit content from Hygraph to Smartling, where it can be localized using Smartling's LanguageAI platform and professional language services. After localization, the content can be imported back into Hygraph seamlessly, automating the localization process and enabling faster time to market and personalized translation experiences. Install the Smartling app.

Does Hygraph provide an API?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. More details are available at Hygraph API Reference.

What technical documentation is available for Hygraph?

Hygraph provides comprehensive technical documentation covering all aspects of building and deploying projects. Access the documentation at Hygraph Documentation.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more details, visit Hygraph Security Features.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises seeking to modernize their technologies, and brands aiming to scale globally, improve development velocity, or re-platform from traditional solutions. See case studies.

What industries are represented in Hygraph's customer case studies?

Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. Explore case studies.

Can you share specific customer success stories using Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. See more success stories.

What business impact can customers expect from using Hygraph?

Customers can expect time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market for digital products, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky user experiences), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Learn more.

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes legacy tech stacks with its GraphQL-native architecture, ensures consistent branding via content federation, and streamlines workflows to reduce operational costs. It also simplifies development, query management, and schema evolution, and resolves cache and integration challenges. Source.

What KPIs and metrics are associated with the pain points Hygraph solves?

KPIs include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. See more on CMS KPIs.

Implementation & Ease of Use

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding, even for non-technical users. Customers can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The user interface is described as logical and user-friendly, making it accessible for both technical and non-technical teams. Source.

Support & Training

What customer support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact support.

What training and technical support is available for new customers?

Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance during adoption. Learn more.

Performance & Optimization

How does Hygraph optimize content delivery performance?

Hygraph ensures rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. Learn more.

Partner Network & Ecosystem

What is the Hygraph Partner Network?

The Hygraph Partner Network offers seamless integrated solutions tailored to unique needs, enabling partners to fulfill client specifications faster and with ease. Browse partners.

How can I join the Hygraph Partner Network?

To join the Hygraph Partner Network, contact the Partner team via the website. Contact Partner Team.

What is Smartling in Hygraph?

Smartling is an app in the Hygraph marketplace for translation management. It enables automated localization workflows and personalized translation experiences. Setup guide.

Customer Proof & Case Studies

Who are some of Hygraph's customers?

Hygraph's customers include Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more customers.

Webinar Event: How to Avoid Personalization Tech Traps

Hygraph and Smartling are excited to officially announce their partnership

Hygraph and Smartling have partnered for a new integration to optimize localization for our users.
Cristina Mitroi
Janos Vrancsik

Written by Cristina & Janos 

Jul 20, 2023
Logos of Hygraph and Smartling

Happy to announce our new partnership with Smartling, a cloud based, AI-powered LanguageAI™ platform for translation that includes a Neural Machine Translation Hub and professional language services that empower teams to collaborate in real time to create experiences customers love.

Smartling will join our technology partner network, for platforms that share a vision of composability aiming to unlock best practices by using specialized services. Hygraph values the extensive list of enterprise features, integrations to most major platforms, price and overall ease of use that Smartling offers.

Integrate Hygraph with Smartling

The integration allows our mutual customers to sync/submit content from Hygraph to Smartling, where it can be localized using their LanguageAI platform and by Smartling language services. After localization, it can then be imported back into the CMS seamlessly.

Integrating Smartling with Hygraph frees up time by creating an easy, automated localization process, leads to faster time to market and allows for a personalized translation experience.

To get started, go to our marketplace to install the Smartling app.

If you’d like to develop your own app, you can get started with the app framework here.

#About Smartling

Smartling was founded to make localization and translation seamless. Their LanguageAI™️ enables global businesses to reach customers in their native languages, across any channel.

As an integrated platform built on artificial intelligence (AI), Smartling’s LanguageAI generates human-quality translations, faster, more reliably, and at a significantly lower cost when compared to traditional approaches.

Smartling customers span all industries and include British Airways, Canva, IHG, New York City Mayor’s Office, Volkswagen, PayPal, and more. Each year Smartling translates billions of words into more than 450 languages and locales. They are truly a global company with employees representing 17 countries and offices in New York City and Dublin.

#About Hygraph

Hygraph is the enterprise-grade federated content platform that enables ambitious digital products at scale. With the industry's most versatile GraphQL content API and a novel approach to external data sourcing, the federated content platform enables use cases beyond existing market solutions. Its capabilities can be extended as a database highly optimized for structured content, while giving content creators the tools to build their ultimate content pipeline.

Hygraph is headquartered in Berlin, Germany, and is currently enabling customers across the world including Dr.Oetker, Shure, Samsung and Philips to rapidly build and deliver tomorrow's connected digital experiences at scale.

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