Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model and how is it determined?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans tailored to specific business needs. For full details, visit the Hygraph Pricing Page.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph provides a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. Key features include granular permissions, UI Extensions, scheduled publishing, batch updates, and integrations with platforms like Netlify, Vercel, Shopify, AWS S3, and more. For a full list, see Hygraph Features and Integrations.
Does Hygraph offer an API for developers?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the API Reference.
What integrations are available with Hygraph?
Hygraph integrates with hosting platforms (Netlify, Vercel), eCommerce (Shopify, BigCommerce, commercetools), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization (Ninetailed), AI (AltText.ai), and more. See the full list at Hygraph Integrations.
What product updates and new features has Hygraph released recently?
Recent updates include the HTML to Rich Text Converter, granular permissions, UI Extensions, a Marketing Website Starter, React Rich Text Renderer, new user model, commerce starter, open sourcing the SDK, and Gatsby integration. For details, see the Product Updates Blog.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more, visit Hygraph Security Features.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit include modern software companies, enterprises seeking modernization, and brands aiming to scale globally, improve development velocity, or re-platform from legacy solutions. Source: ICPVersion2_Hailey.pdf
What business impact can customers expect from using Hygraph?
Customers can expect time savings, streamlined workflows, faster speed-to-market, and improved customer experience through scalable and consistent content delivery. These benefits help modernize tech stacks and drive operational efficiency. Source: ICPVersion2_Hailey.pdf
What problems does Hygraph solve for its customers?
Hygraph addresses operational pains (reliance on developers, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). For more, see Hygraph Product Page.
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Case Studies.
What industries are represented in Hygraph's customer case studies?
Industries include food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See Hygraph Case Studies for details.
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more, visit Hygraph Case Studies.
Technical Requirements & Documentation
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering setup, API usage, integrations, and more.
How easy is it to get started with Hygraph?
Hygraph is designed for quick onboarding. Users can sign up for a free account and access documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Learn more at Hygraph Documentation.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The UI is described as logical and user-friendly. Source: Hygraph Try Headless CMS
Support & Implementation
What customer service and support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more, visit Hygraph Contact Page.
What training and technical support is available to help customers get started?
Hygraph offers onboarding sessions for enterprise customers, 24/7 support, training resources (video tutorials, documentation, webinars), and Customer Success Managers for expert guidance. More details at Hygraph Contact Page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and guidance, while all users can access documentation and the Slack community for help. Source: Hygraph Contact
Product Performance & Metrics
How does Hygraph optimize content delivery performance?
Hygraph ensures rapid content distribution and responsiveness, reducing bounce rates and increasing conversions. Optimized performance improves user experience, engagement, and search engine rankings. For more, see Headless CMS Checklist.
What KPIs and metrics are associated with the pain points Hygraph solves?
KPIs include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see CMS KPIs Blog.
Competition & Comparison
Why should a customer choose Hygraph over alternatives in the market?
Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and ease of use. It enables impactful digital experiences, reduces costs, and improves efficiency. For more, see Hygraph Product Page.