Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph pricing page.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph provides a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. Key features include rapid content delivery, integrations with platforms like Netlify, Vercel, Shopify, BigCommerce, and more, as well as enterprise-grade security and compliance. Learn more at the Hygraph Features page.
Does Hygraph offer integrations with other platforms?
Yes, Hygraph integrates with a wide range of platforms, including Netlify, Vercel, Shopify, BigCommerce, commercetools, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.
Does Hygraph provide an API for developers?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. You can learn more at the Hygraph API Reference.
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. For more details, visit this page.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers features like SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more details, visit the Hygraph Security Features page.
Is Hygraph easy to use for non-technical users?
Yes, customers have praised Hygraph for its intuitive interface and ease of use. Non-technical users can start using it right away, and the user interface is described as logical and user-friendly. Source: Customer Feedback.
Product Updates
What are some recent product updates from Hygraph?
Recent updates include Project Cloning, a new dashboard, Stage Sync Information (August 2020), Migration Tools, Preview URLs, Field Validations (July 2020), Versioning and changes to free plans (June 2020), and more. For a full history, visit the Product Updates page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises looking to modernize, and brands aiming to scale globally or improve development velocity. Source: ICPVersion2_Hailey.pdf.
What industries are represented in Hygraph's case studies?
Hygraph's case studies cover industries such as Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. See more at Hygraph Case Studies.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Customer Stories.
What business impact can customers expect from using Hygraph?
Customers can expect time-saving through streamlined workflows, ease of use, faster speed-to-market, and enhanced customer experience via consistent and scalable content delivery. These benefits help modernize tech stacks and improve operational efficiency. Source: ICPVersion2_Hailey.pdf.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). For more details, visit the Hygraph product page.
How does Hygraph solve pain points for different personas?
For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it provides an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs, supports scalability, and accelerates speed to market. Solutions are tailored to each persona's needs. Source: Hygraph product page.
What KPIs and metrics are associated with the pain points Hygraph solves?
KPIs include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the Hygraph blog on CMS KPIs.
Support & Implementation
What customer support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more details, visit the Hygraph Contact Page.
How easy is it to implement Hygraph and get started?
Hygraph is designed for easy onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation and onboarding guides. Learn more at Hygraph Documentation.
What training and technical support is available for new customers?
Hygraph offers 24/7 support, onboarding sessions for enterprise customers, training resources like video tutorials, documentation, webinars, and Customer Success Managers for expert guidance. For more details, visit the Hygraph Contact Page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access documentation and the community Slack channel for additional help. Source: Hygraph Contact Page.
Competition & Comparison
Why choose Hygraph over other headless CMS solutions?
Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and ease of use. It enables impactful digital experiences, reduces costs, and improves efficiency. For more details, visit the Hygraph product page.
Technical Requirements & Documentation
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at the Hygraph Documentation page, covering everything needed to build and deploy projects.
Customer Proof
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details and logos, visit Hygraph Case Studies.