Frequently Asked Questions
Product Updates & Roadmap
Where can I find the latest product updates from Hygraph?
You can find the latest product updates on the Hygraph Product Updates blog. This section features detailed announcements about new features, improvements, and releases. For example, recent updates have included UI Extensions, new starter projects, and enhancements to the platform. You can also RSVP for our upcoming 2025 Winter Product Update livestream to see the MCP Server, AI Agents, and Editorial Experience Upgrades in action.
What are some recent product updates from Hygraph?
Recent product updates include UI Extensions, new starter projects, importer guides, and improvements to the Management SDK. For example, the June 2021 update introduced UI Extensions and a Marketing Website starter. You can read more in the June 2021 Product Update blog post. Upcoming updates will showcase the MCP Server, AI Agents, and Editorial Experience Upgrades in our 2025 Winter Product Update livestream.
How can I learn about upcoming product updates and new features from Hygraph?
You can RSVP for our upcoming Livestream to see Hygraph MCP Server, AI Agents, and Editorial Experience Upgrades in Action. This event will provide a detailed look at our latest advancements and future roadmap.
Where can I watch the Hygraph Product Update for December 2024?
You can watch the Hygraph Product Update for December 2024 on YouTube.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed for operational efficiency, financial benefits, and technical advantages. Key capabilities include a user-friendly interface, content federation, Smart Edge Cache for performance, custom roles, rich text management, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. For more details, see our features page.
What performance features does Hygraph offer?
Hygraph offers Smart Edge Cache for enhanced performance and faster content delivery, high-performance endpoints for reliability and speed, and practical advice for optimizing GraphQL API usage. These features are designed to support high-traffic and global audiences. Learn more in our blog post on endpoint improvements.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. The platform offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. For more details, visit our security features page and security and compliance report.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 chat, email, phone, Intercom chat, and extensive documentation. Enterprise customers receive a dedicated Customer Success Manager. Learn more at our documentation.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization, asset management, and content federation. For more, see our use cases.
What problems does Hygraph solve?
Hygraph solves operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (lowering operational costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, integrating third-party systems, optimizing performance, improving localization and asset management). See our blog on CMS KPIs for metrics.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, visit our blog on CMS KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. More stories are available on our customer stories page.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground and a free forever developer account for immediate access. The onboarding process includes introduction calls, account provisioning, business, technical, and content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. Customers can request a demo for larger projects. Learn more at Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. The onboarding process is structured to ensure a smooth start. See Top Villas case study for details.
What feedback have customers shared about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. One user noted, "I'm not at all a technical guy, but I was able to start using it right away." Hygraph was recognized for "Best Usability" in Summer 2023. For more, see customer reviews.
Support & Training
What customer service and support options are available?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, how-to videos, and a dedicated Customer Success Manager for enterprise customers. Learn more at Hygraph Documentation and Enterprise CMS page.
What training and technical support is available to help customers get started?
Hygraph offers a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, real-time support via chat and Slack, and a dedicated Customer Success Manager for enterprise customers. These resources ensure a smooth adoption and maximize value. See Hygraph Documentation for details.
Competition & Differentiation
How does Hygraph differentiate itself from other headless CMS platforms?
Hygraph stands out as the first GraphQL-native Headless CMS, offering flexibility, scalability, and integration capabilities. Its content federation, user-friendly tools, and enterprise-grade features (security, compliance, Smart Edge Cache) set it apart from competitors like Sanity, Prismic, and Contentful. Hygraph is voted the easiest to implement headless CMS, ranking 2nd out of 102 platforms in G2 Summer 2025. Source: G2 Summer 2025.
Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first values. Hygraph empowers businesses to modernize content management and deliver exceptional digital experiences. Learn more on our About Us page.
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When was this page last updated?
This page wast last updated on 12/12/2025 .