Frequently Asked Questions

Product Updates & New Features

What recent product updates has Hygraph released?

Hygraph regularly introduces new features and improvements. Recent updates include Conditional Fields (Sep 17, 2024), Live Preview for content editing (Aug 07, 2024), Hygraph Studio's transition from beta to Early Availability (Jul 18, 2024), Custom App Permissions, Automatic Query Splitting, and enhanced asset management. For a full list, visit the Product Updates blog.

What is Hygraph Studio and what improvements have been made?

Hygraph Studio is the content management interface for editors and developers. It has transitioned from beta to Early Availability, featuring optimizations for content editing, new permissions, and improved workflows. Learn more in the Hygraph Studio Early Availability announcement.

How does the Conditional Fields feature improve editor productivity?

Conditional Fields allow editors to hide or show additional fields based on information entered in a content entry. This streamlines the content form, showing only necessary information and enhancing productivity. (Released Sep 17, 2024)

What is the Live Preview feature and how does it help editors?

Live Preview enables editors to edit and preview content side-by-side in one workflow, boosting confidence and productivity. (Released Aug 07, 2024)

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details, visit the Hygraph Pricing page.

Features & Capabilities

What are the key features of Hygraph?

Hygraph provides a GraphQL-native architecture, content federation, scalability, and integrations with platforms like Netlify, Vercel, Shopify, AWS S3, Cloudinary, and more. It also offers features such as Conditional Fields, Live Preview, Custom App Permissions, and Automatic Query Splitting. For a full list, see Hygraph Features.

Does Hygraph offer integrations with other platforms?

Yes, Hygraph integrates with Netlify, Vercel, BigCommerce, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See the full list at Hygraph Integrations.

Does Hygraph provide an API for developers?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at the API Reference.

How does Hygraph optimize content delivery performance?

Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. For more, see this guide.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. Details are available on the Hygraph Security Features page.

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies. Source: ICPVersion2_Hailey.pdf

What industries are represented in Hygraph's case studies?

Industries include Food & Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel & Hospitality (HolidayCheck), Media & Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness & Fitness. See Hygraph Case Studies.

Can you share specific customer success stories?

Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available here.

Who are some of Hygraph's customers?

Notable customers include Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at Hygraph Case Studies.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). See product page.

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows to reduce costs, accelerates speed-to-market, and simplifies development with tools for query management and schema evolution. For details, see product page.

What KPIs and metrics are associated with the pain points Hygraph solves?

KPIs include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the CMS KPIs blog.

Ease of Use & Implementation

How easy is it to get started with Hygraph?

Hygraph is praised for its ease of use and intuitive interface. Non-technical users can start right away. For example, Top Villas launched a new project in just 2 months. Sign up for a free account and access resources like documentation and onboarding guides at Hygraph Documentation.

What resources are available to help new users get started?

Resources include comprehensive documentation, video tutorials, onboarding guides, and a free-forever account. Enterprise customers receive onboarding sessions and expert guidance. See Hygraph Documentation and Contact Page.

Support & Implementation

What customer support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers get dedicated onboarding and expert guidance. All users can access documentation, video tutorials, and the community Slack channel. More info at Contact Page.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users have access to documentation and the community Slack channel. See Contact Page.

Competition & Differentiation

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and ease of use. It reduces developer reliance, streamlines workflows, and supports modern digital experiences. Hygraph was voted the easiest to implement headless CMS out of 102 platforms (G2, Jun 26, 2025). See product page.

Documentation & Learning Resources

Where can I find Hygraph's technical documentation?

Comprehensive technical documentation is available at Hygraph Documentation, covering everything needed to build and deploy projects.

Newsletter & Blog

How can I stay updated on Hygraph releases and industry news?

You can sign up for the Hygraph newsletter to be the first to know about releases, news, and insights. Visit the Hygraph Blog for updates.

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