Frequently Asked Questions
Product Updates & New Features
What recent product updates has Hygraph released?
Hygraph regularly introduces new features and improvements. Recent updates include assignment workflows and enhanced commenting (March 2023), the launch of the Hygraph App Framework (February 2023), and new integrations and UI improvements (September 2022). For a full list of updates, visit the Product Updates blog.
What is the Hygraph App Framework?
The Hygraph App Framework allows users to extend Hygraph's capabilities by building custom applications. This enables deeper customization and integration with other tools. Learn more in the App Framework announcement.
What are assignment workflows and how do they improve commenting in Hygraph?
Assignment workflows let users start discussions under comments, assign comments to other users, and resolve them upon completion. This streamlines collaboration and content review. Details are available in the product update (March 2023).
What is Content Federation in Hygraph?
Content Federation allows you to source external data directly from your Hygraph content API, unifying your entire stack through a single content API. Learn more in the Content Federation announcement.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph pricing page.
Features & Capabilities
What are the key features of Hygraph?
Hygraph provides a GraphQL-native architecture, content federation, scalability, and a wide range of integrations (including Netlify, Vercel, Shopify, AWS S3, Cloudinary, and more). It also offers an intuitive interface, robust security, and enterprise-grade compliance. For a full list, see Hygraph Features.
What integrations does Hygraph support?
Hygraph supports integrations with hosting and deployment platforms (Netlify, Vercel), eCommerce (Shopify, BigCommerce, commercetools), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization (Ninetailed), AI (AltText.ai), and more. See the full list at Hygraph Integrations.
Does Hygraph provide an API?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
How does Hygraph ensure content delivery performance?
Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Fast content distribution reduces bounce rates and increases conversions. More details are available here.
Is Hygraph easy to use for non-technical users?
Yes, customers have praised Hygraph for its intuitive and user-friendly interface. Non-technical users can start using it right away, and the platform is designed to be accessible for both technical and non-technical teams. Source: Customer feedback.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more, see Hygraph Security Features.
What security features does Hygraph offer?
Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Details are available at Hygraph Security Features.
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies. Source: ICPVersion2_Hailey.pdf.
What industries are represented in Hygraph's case studies?
Hygraph's case studies cover industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. See more at Hygraph Case Studies.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available on the Hygraph product page.
Who are some of Hygraph's customers?
Notable customers include Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at Hygraph Case Studies.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). See product page for details.
How does Hygraph solve these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes legacy tech stacks with a GraphQL-native, API-first architecture, ensures consistent branding with content federation, and streamlines workflows to reduce costs and speed up time-to-market. It also simplifies development, query management, and schema evolution. For more, see Hygraph product page.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. See the Hygraph blog on CMS KPIs for more.
Do the pain points Hygraph solves differ by user persona?
Yes. For developers, Hygraph reduces boilerplate code and streamlines queries. For content creators and project managers, it empowers non-technical users to update content independently. For business stakeholders, it reduces operational costs and supports scalability. Solutions are tailored to each persona's needs. Source: Hygraph product page.
Implementation & Support
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding. Customers can sign up for a free account and use documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. See Hygraph Documentation and Top Villas case study.
What support and training does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. For more, visit the Hygraph Contact Page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel. Source: Hygraph Contact Page.
Documentation & Resources
Where can I find Hygraph's technical documentation?
Comprehensive technical documentation is available at Hygraph Documentation, covering everything you need to build and deploy projects.
Company Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture. Learn more at About Us.