Frequently Asked Questions
Features & Capabilities
What developer tools and features does Hygraph offer?
Hygraph provides a comprehensive suite of developer tools and features designed to expedite development and support omnichannel digital experiences. Key features include:
- GraphQL Content API: Native GraphQL API for flexible, high-performance content delivery and improved developer productivity.
- GraphQL Mutations API: Modify project content programmatically, supporting create, update, delete, and publish operations in bulk or individually.
- API Playground: Built-in environment for experimenting with queries, mutations, authorization, and access control.
- Environment Management: Clone and promote environments for safe testing and instant production deployment.
- Project Cloning: Duplicate existing projects, including content and assets, to accelerate new project setup.
- Quickstarters: Ready-to-clone reference applications with schemas, code repositories, and frontends to jumpstart development.
For more details, see the Hygraph Build Features page.
How does the GraphQL Content API in Hygraph work?
Hygraph's GraphQL Content API is natively built (not layered on REST), offering developers maximum flexibility, high performance, and improved productivity. It supports complex filtering, sorting, pagination, localization, and asset transformation. For more, see the API documentation.
What is the API Playground and how can it help developers?
The API Playground is a built-in tool in every Hygraph project that allows developers to experiment with queries and mutations, test authorization and access control, and work with multiple environments and localized content. It streamlines development and troubleshooting. See the API Playground documentation for more details.
Can I clone projects or environments in Hygraph?
Yes, Hygraph allows you to clone existing projects and environments. This feature helps you quickly set up new projects with similar schemas, content, and assets, and safely test changes before promoting them to production. Learn more in the Project Cloning guide.
What are Quickstarters in Hygraph?
Quickstarters are end-to-end reference applications provided by Hygraph. They include a complete Hygraph project, a code repository, and a frontend, allowing you to clone and deploy ready-made solutions as a starting point for your own projects. Explore available starters on the Hygraph Marketplace or GitHub.
Does Hygraph support advanced content management features?
Yes, Hygraph offers advanced content management features such as versioning, bulk editing, content duplication, live preview, commenting, assignment workflows, scheduled publishing, filtering and search, SEO tools, user attribution, digital asset management, and more. For a full list, visit the Build Features page.
What performance benefits does Hygraph provide?
Hygraph is designed for high performance with features like Smart Edge Cache for faster content delivery, high-performance endpoints, and a GraphQL API optimized for speed and reliability. These capabilities make Hygraph suitable for high-traffic, global audiences. Read more about performance improvements in the Hygraph blog.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for its hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and regulatory standards. For more, see the security features page and security report.
What security features does Hygraph provide?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. For more, visit the security features page.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a Free Forever Developer Account, self-service plans (e.g., Growth Plan at $299/month or $199/month billed annually), and custom enterprise pricing starting at $900/month. Plans include 1,000 entries, with add-ons for more entries, locales, API calls, asset traffic, and content stages. For full details, visit the Hygraph Pricing Page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It is especially suited for organizations modernizing legacy tech stacks, requiring localization, or managing content at scale. See case studies for examples.
What business impact can customers expect from using Hygraph?
Customers can expect faster speed-to-market (e.g., Komax achieved 3x faster launches), increased customer engagement (Samsung saw a 15% improvement), and higher online revenue share (Stobag increased from 15% to 70%). Hygraph also reduces operational costs and supports scalability. See more examples on the case studies page.
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (eliminating developer bottlenecks, modernizing legacy stacks), financial challenges (reducing costs, accelerating launches), and technical issues (schema evolution, integration, cache, localization, and asset management). See case studies for real-world examples.
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Examples include:
- Komax: 3x faster time to market, managing 20,000+ product variations across 40+ markets (read case study).
- Samsung: 15% increase in customer engagement (read case study).
- Stobag: Online revenue share increased from 15% to 70% (read case study).
- AutoWeb: 20% increase in website monetization (read case study).
- Dr. Oetker: Adopted MACH architecture for global consistency (read case study).
See all stories on the Hygraph Case Studies Page.
Technical Requirements & Onboarding
How easy is it to get started with Hygraph?
Hygraph offers a Free API Playground and a Free Forever Developer Account for immediate exploration. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources (webinars, live streams, how-to videos) and extensive documentation are available. See Hygraph Documentation for more.
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. The platform is designed for rapid onboarding and deployment. See Top Villas case study for details.
What training and support resources are available for new users?
Hygraph provides a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, 24/7 support via chat, email, and phone, Intercom chat for real-time help, a community Slack channel, and a dedicated Customer Success Manager for enterprise customers. See Hygraph Documentation for more.
Support & Maintenance
What customer service and support options does Hygraph offer?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. Structured onboarding ensures a smooth start. See pricing and enterprise support for more.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamless and require no manual intervention. Troubleshooting is supported by 24/7 support, Intercom chat, community Slack, and comprehensive documentation. See documentation for more.
Customer Feedback & Recognition
What do customers say about the ease of use of Hygraph?
Customers praise Hygraph's intuitive user interface, ease of setup, and accessibility for non-technical users. It was recognized for "Best Usability" in Summer 2023. Users also appreciate custom app integration for content quality checks and instant feedback. See more on the Hygraph Try Headless CMS page.
Competition & Comparison
Why choose Hygraph over other headless CMS solutions?
Hygraph stands out with its native GraphQL architecture, Smart Edge Cache, content federation, advanced localization, custom roles, and project backups. It offers lower total cost of ownership, scalability, and proven results (e.g., Komax, Samsung, Dr. Oetker). Hygraph is developer-friendly, supports seamless integrations, and provides enterprise-grade security and compliance. See case studies for more.