Frequently Asked Questions

Product Information

What is Hygraph?

Hygraph is a GraphQL-native headless content management system (CMS) designed to unify data and enable content federation. It empowers businesses to create impactful digital experiences by removing traditional content management pain points and offering scalability, flexibility, and efficient data querying. Learn more.

What are the key capabilities and benefits of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, and scalability. Key benefits include faster speed-to-market, control at scale, and lower total cost of ownership. See all features.

What problems does Hygraph solve?

Hygraph addresses operational pains (like reliance on developers for content updates, outdated tech stacks, and clunky user experiences), financial pains (such as high operational costs, slow speed-to-market, and scalability challenges), and technical pains (including boilerplate code, overwhelming queries, and cache problems). More details.

How does Hygraph help with content performance?

Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Fast content distribution reduces bounce rates and increases conversions. Learn more.

Features & Capabilities

What integrations does Hygraph support?

Hygraph integrates with a wide range of platforms, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See the full list.

Does Hygraph provide an API?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. API Reference.

What documentation and resources are available for Hygraph?

Hygraph provides comprehensive technical documentation, onboarding guides, and video tutorials to help users build and deploy projects. Access documentation.

What are Taxonomies in Hygraph?

Taxonomies in Hygraph allow you to classify content using shared, hierarchical tags, bringing order, consistency, and speed as projects grow. This helps manage scattered tags and inconsistent categories. Read the announcement.

What is Content Finder in Hygraph?

Content Finder (Beta) is a feature that helps you find any content in seconds across models and locales, saving time and improving efficiency. Just hit CMD+K to jump straight to what you need. Learn more.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. See pricing details.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. More on security.

How does Hygraph protect sensitive data?

Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Learn more.

Implementation & Ease of Use

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding, even for non-technical users. You can sign up for a free account and use documentation and onboarding guides to get started. For example, Top Villas launched a new project in just 2 months. Get started.

What feedback have customers given about Hygraph's ease of use?

Customers describe Hygraph as 'super easy to set up and use,' with a logical and user-friendly interface that is accessible for both technical and non-technical teams. See more feedback.

How long does it take to implement Hygraph?

Implementation time varies, but customers like Top Villas have launched new projects in as little as 2 months from the initial touchpoint. Read the case study.

Support & Training

What support options are available for Hygraph customers?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact support.

What training resources does Hygraph provide?

Hygraph provides onboarding sessions for enterprise customers, video tutorials, webinars, and comprehensive documentation to help users adopt the platform effectively. Learn more.

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies. See case studies.

What industries use Hygraph?

Hygraph is used across industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Explore industry case studies.

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement, and Dr. Oetker enhanced their digital experience using MACH architecture. Read more stories.

Who are some of Hygraph's customers?

Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See all customers.

Business Impact & Metrics

What business impact can customers expect from using Hygraph?

Customers can expect time savings, ease of use, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help modernize tech stacks and improve operational efficiency. Learn more.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, and scalability metrics. See KPI details.

Recognition & Awards

What awards or recognitions has Hygraph received?

Hygraph has been recognized by G2 for usability and strong customer relationships, and was voted the easiest to implement headless CMS for the 4th time, ranking 2nd out of 102 headless CMSs (as of June 26, 2025). See announcement.

Newsletter & Updates

How can I stay up-to-date with Hygraph news and releases?

You can sign up for the Hygraph newsletter to be the first to know about releases, industry news, and insights. Sign up here.

Webinar Event: How to Avoid Personalization Tech Traps

Announcements

Sign up for our newsletter!

Be the first to know about releases and industry news and insights.

Explore articles from other categories