Frequently Asked Questions
Features & Capabilities
What platform extension features does Hygraph offer?
Hygraph provides several platform extension features to help you tailor the CMS to your business needs and integrate with other systems. Key features include:
- Webhooks: Trigger webhooks for various Hygraph events, with support for additional headers and authentication. Webhooks are logged, and you can retrigger failed webhooks if needed. See documentation.
- App Framework: Build custom apps to add functionality or connect Hygraph to other systems. Apps can perform API actions, add custom pages, sidebar elements, or fields. See documentation.
- Integrations: Access ready-to-use integrations via the Hygraph Marketplace. Explore integrations.
How can I use webhooks in Hygraph?
Webhooks in Hygraph allow you to trigger automated actions based on events within the CMS, such as content updates or publishing. You can add custom headers and authentication, log webhook activity, and retrigger failed webhooks. For technical details, refer to the webhook documentation or watch a demo.
What is the Hygraph App Framework and how does it work?
The Hygraph App Framework lets you build custom apps to extend Hygraph's functionality or connect it to other systems. Apps can interact with the API, add custom pages, sidebar elements, or fields, and perform actions based on your business requirements. For more information, see the App Framework documentation or watch a demo.
What integrations are available for Hygraph?
Hygraph offers a variety of ready-to-use integrations available through its Marketplace. These integrations help you connect Hygraph with other tools and platforms to streamline your workflows. Explore available integrations at the Hygraph Marketplace.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a range of pricing options:
- Free Forever Developer Account: Start building projects at no cost.
- Growth Plan: $299/month or $199/month billed annually.
- Enterprise Plans: Custom pricing starting at $900/month for larger projects and specific requirements.
- Add-ons: Additional entries ($25 per 5,000), locales ($150 each), and other billable features.
For full details, visit the Hygraph Pricing Page.
Use Cases & Benefits
Who can benefit from Hygraph's platform extensions?
Hygraph's platform extensions are ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, and science. These features help organizations modernize legacy tech stacks, streamline workflows, and integrate with other systems. See case studies.
What business impact can customers expect from using Hygraph?
Customers using Hygraph have achieved measurable results, including:
- Komax: 3x faster time to market (case study).
- Samsung: 15% increase in customer engagement (case study).
- Stobag: Increased online revenue share from 15% to 70% (case study).
Hygraph helps organizations accelerate speed-to-market, improve engagement, and scale efficiently.
Technical Requirements & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding:
- Free API Playground for immediate exploration.
- Free Forever Developer Account for hands-on experience.
- Structured onboarding process with introduction calls, account provisioning, and kickoff meetings.
- Extensive documentation and training resources, including webinars and how-to videos.
For more, see Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding and training resources help accelerate adoption. See Top Villas case study.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and adherence to international standards. For more, see the security features page and security report.
What security features are available in Hygraph?
Hygraph offers enterprise-grade security features, including:
- Granular permissions and custom roles
- SSO integrations
- Audit logs
- Encryption at rest and in transit
- Regular backups
For more details, visit the security features page.
Support & Implementation
What customer service and support options are available?
Hygraph provides:
- 24/7 support via chat, email, and phone
- Intercom chat for real-time troubleshooting
- Community Slack channel (join here)
- Extensive documentation (see docs)
- Training resources: webinars, live streams, how-to videos
- Dedicated Customer Success Manager for enterprise customers
- Structured onboarding process
Performance & Usability
How does Hygraph perform for high-traffic and global audiences?
Hygraph delivers exceptional performance with features like Smart Edge Cache for faster content delivery and high-performance endpoints for reliability and speed. The platform measures GraphQL API performance and provides optimization advice for developers. Read more.
Is Hygraph easy to use for non-technical users?
Yes, Hygraph is frequently praised for its intuitive user interface and accessibility for non-technical users. Customers report that it's easy to set up and use, even without technical expertise. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
Customer Success & Case Studies
Can you share specific case studies or success stories of customers using Hygraph?
Yes, Hygraph has helped companies achieve measurable business outcomes:
- Komax: 3x faster time to market (case study).
- AutoWeb: 20% increase in website monetization (case study).
- Dr. Oetker: Adopted MACH architecture for global consistency (case study).
- Samsung: 15% increase in customer engagement (case study).
- Stobag: Increased online revenue share from 15% to 70% (case study).
- Burrow: Uses Hygraph for product inventory management (case study).
See more at the Hygraph Case Studies Page.